Layout

Getting help

Help with an order

Open the order and ask from there, so we know exactly which order you mean.

  • On the web, open it from Orders at account.layout.link and choose Get help with this order. Pick what went wrong, say what happened, and submit. Refund requests can be filed within 48 hours of the order, and you can follow yours under Refund requests.
  • In the iPhone app, open the order's receipt and tap Report a problem.

The help center covers what happens next: fix a wrong, late, or missing order and how refunds work.

The help center

help.layout.link is where Layout's policies and short how-to answers are published. Good places to start:

Your assistant can answer Layout questions too. In a connected assistant, ask something like "how do Layout refunds work" and it answers from the published help center, with a link to the article.

Something broken

Report a bug or anything else that went wrong from account.layout.link/report-a-problem, or in the iPhone app under Account, Get Help, Report a Problem. Say what you were doing and what happened. A screenshot helps.

If Layout was confidently wrong, such as an option it invented, a store it picked badly, or a total that did not match the counter, tell us with the restaurant and roughly when it happened. We can trace one order from that.

For an outage, check status.layout.link.

Contact

Updated October 21, 2026